Re-Engineering the Tenant Referencing and Sign Up Process

Ever wondered why letting agents take so long to complete reference and other checks on tenant applicants? Well, one of the reasons is that they will outsource the job of referencing to a third party who then spend ages waiting for a response. A standard letting agency will first typically ask a potential tenant to complete an application form, setting […]

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Repeat and Renewal Letting Fees and Why Landlords Should Not Wait to Claim Unfair Charges Following OFT Ruling against Foxtons

Strangely, two consulting clients – one at a bank, the other at a local authority – both asked me the same question today: What mistakes do private landlords make most often? This is an easy one to answer because there are two really common mistakes that amateur (and some pro) landlords make. The first one is that, all too often, […]

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